Control and automation for travel companies

Automating the work of a travel agency makes it possible to significantly reduce the company's financial and time costs. Those processes that previously required the involvement of several people today run autonomously. The WhiteWeb box of ready-made software solutions for a travel agency is a set of modules for solving business tasks and optimising workflows. The tools are selected in such a way as to automate your business from all sides.

Modules for automating work, managing business processes and marketing tasks

Modules for automating work:

• a single counterparty base – customers and service providers in one database;
• a history of client management – control over every process at all stages of concluding a deal;
• accepting requests – fast processing of requests, automatic tracking of the source through which the customer came;
• quick formation of a service package for the customer – buying tickets, reserving hotel rooms, additional services;
• automatic filling of forms – creating templates to optimise the processes associated with requests;
• accounting – connecting accounting programs (1C: Accounting, iFin, Dilovod, etc.) for keeping tax and accounting records and preparing reports;
• IP telephony – the best solution for processing incoming calls;
• automation of the discount system – an established system for issuing club cards and accruing bonuses to regular customers;
• a ticket and room booking module – instant search and booking of tickets and rooms.

Business process management modules:

• sales planning and management – creating sales plans, analytics, connecting new destinations and services;
• distribution of responsibilities – setting tasks for staff and controlling their fulfilment in the CRM for a travel agency;
• analysis of staff efficiency – comparing the tasks set with the actual result, counting the time and money spent.

Marketing task management modules:

• end-to-end analytics – an effective tool for tracking the performance of marketing campaigns, controlling and adjusting the advertising budget;
• segmentation of the customer base – convenient grading of customers by selected criteria;
• SMS and email marketing – preparing and sending messages and letters to customers and partners in two seconds.

Focus on the result

• increased efficiency of individual employees and departments;
• fulfilment of the sales plan;
• convenient document flow;
• optimisation of processing a customer request and forming a service package;
• increased customer loyalty;
• analysis of the effectiveness of marketing measures, adjustment of the budget and of the plan for carrying them out;
• simple and convenient tools for interacting with customers and service providers in the CRM for tourism.